ICG Production Support
Design of ICG Production Support dashboard for Citi
client
Citi Group
Role
UX Designer
focus
Service Delivery Management Dashboard
scope
Budget Tracking, Resource Utilization, Service Delivery Status
Research Process
Surveys
Conducted surveys to discover user perceptions and expectations of dashboards across various Citi applications
User Interviews
Conducted interviews to understand information categories of interest and their role in user tasks
Key Features
- Overview of budget and resource utilization over time
- Detailed view of budget spend across projects and resources
- Detailed view of resource utilization and service delivery
- Heat map for budget spend visualization
- Graph and grid views for resource data
- Filtering by line of business and sectors
Design Process
Initial sketches exploring different dashboard concepts and layouts
Final Prototypes
